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HP Imaging and Printing Sales Fundamentals Sample Questions:
1. Which statement is true about initial contacts that occur between a customer and a business?
A) Most initial contacts are face to face.
B) Most initial contacts occur during the day.
C) Most initial contacts result in a purchase.
D) Most initial contacts are through a document.
2. Which feature improves real-world performance on HP Color LaserJets and color MFPs?
A) shorter paper path
B) flexible paper handling
C) total print management
D) intelligent color calibration
3. Which technology does HP use to increase print speed and achieve page-wide InkJet printing?
A) HP Scalable Print technology
B) HP BubbleJet technology
C) HP liquid crystal technology
D) HP Piezo InkJet technology
4. What is the key driver in a transactional type of sale?
A) the customer
B) long-term planning
C) the product
D) perceived customer benefits
5. Which statement is correct?
A) HP produces All-in-One LaserJet cartridges because they are easy to use and provide consistently high print quality.
B) HP only produces printers with refillable, modular toner systems to provide lowest cost per page (cpp).
C) HP offers a mix of new and refilled cartridges to give customers the choice between high quality and lower prices.
D) Third-party refilled and remanufactured cartridges are all produced in the same HP manufacturing plant.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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