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HDI Help Desk Manager Sample Questions:
1. What is the best description of a good leader?
A) A good leader dictates to the team.
B) A good leader dominates the team.
C) A good leader inspires the team.
D) A good leader demands performance from the team.
2. Which statement best describes IT configuration management?
A) IT configuration management is a comprehensive IT library.
B) IT configuration management is lifecycle management for IT equipment.
C) IT configuration management restricts the improper use of software.
D) IT configuration management controls the support center's hardware.
3. Which function is most likely to be performed by a self-healing tool?
A) Self-healing tools delete illegal software.
B) Self-healing tools run auto backups.
C) Self-healing tools shut down computer systems.
D) Self-healing tools update registry settings.
4. What is a best practice for reducing costs in the support center?
A) Reduce the number of calls that the support center takes.
B) Avoid measuring performances to save time.
C) Run the support center like a business.
D) Dismiss poor performers from their positions.
5. To which three types of data do companies restrict access? (Choose three)
A) proprietary information
B) payroll information
C) network shares
D) personnel records
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,B,D |
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