Nokia Nokia Certification SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
B) Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
C) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
D) Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.

2. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
B) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
C) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
D) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.

3. During the bidding phase, what type of support can be provided by Procurement Management?

A) Proactively develop the supply chain for required consumables.
B) Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.
C) None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
D) Prepare training plans to develop Subcontractor competence level.

4. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
B) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
C) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

5. The Operations Manager is only authorized to place orders to vendors:

A) 1. after Gate 6 of the NSN Sales Process
2.if the Operations Manager has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.sending PO through email or fax to the supplier
B) 1. within the approved scope of the operations delivery
2.within the guidelines and definitions documented in the Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the Operations Manager
4.sending the PO in written form such as email or fax.
C) 1. if CT Head gave instruction for the order
2.they are within the guidelines and definitions documented in the Procurement Plan
3.he has received a written offer from the supplier
4.using SAP.
D) 1. it is within the approved scope of the Operations Delivery
2.they are within the guidelines and definitions documented in the Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.using SAP.

Solutions:

Question # 1 Answer: A

Question # 2 Answer: B

Question # 3 Answer: B

Question # 4 Answer: B

Question # 5 Answer: D