Cisco Others 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) places outbound calls for agents in the Outbound Option Progressive mode
B) accepts Instant Messaging requests from third-party chat clients routed to the agent
C) controls call and agent state
D) presents information provided by the caller from the voice response system
E) presents caller data to agent in pre-call whisper with the Cisco IP phone

2. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified IP IVR application editor script
B) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
C) In the Cisco Unified Communications Manager Call Forward No Answer setting
D) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager

3. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when a call-routing script hits the first Queue to Skill Group node
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is first post-routed from Cisco Unified Communications Manager
D) when the call is routed to an agent

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) terminates media streams for agents and callers
B) records and stores voice calls for quality purposes
C) provides routing and queuing instructions for contacts
D) plays music on hold and in queue for callers

5. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) VMware images must boot from the SAN and store all data on the SAN.
B) Oversubscription of virtual CPU or memory is not supported.
C) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
D) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.

Solutions:

Question # 1 Answer: C,D

Question # 2 Answer: D

Question # 3 Answer: C

Question # 4 Answer: C

Question # 5 Answer: A,B