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EXIN ITIL Foundation Sample Questions:
1. Access management is closely related to which other process?
A) Capacity management only
B) 3rd line support
C) Information security management
D) Change management
2. Which one of the following is concerned with policy and direction?
A) Governance
B) Service design
C) Service level management
D) Capacity management
3. What is the PRIMARY process for strategic communication with the service provider's customers?
A) Business relationship management
B) Service portfolio management
C) Service desk
D) Service catalogue management
4. Remediation planning is BEST described in which of the following ways?
A) Planning how to compensate a user for a failed change
B) Planning how to recover the cost of a change
C) Planning the steps required to be taken if a change is unsuccessful
D) Planning how to advise the change requestor of a failed change
5. Which one of the following is the BEST definition of reliability?
A) The availability of a service or component
B) How long a service or configuration item (CI) can perform its function without failing
C) The level of risk that affects a service or process
D) How quickly a service or component can be restored to normal working order
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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