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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP Care Pack Services option is considered a Risk Mitigation service?
A) Offsite Repairs
B) Printer and Accessory Installation
C) PC Tracking and Recovery
D) Asset Tagging
2. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) 24 hour coverage, including holidays
B) Availability in over 150 countries
C) Accidental Damage Protection
D) An HP technician onsite next business day
3. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?
A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Standard Contractual Services
4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)
A) HP Contractual Services
B) HP Defective Media Retention
C) HP Post Warranty Care Pack
D) HP Maintenance Kit replacement
E) HP Refresh Services
5. Which statement is true about the duration of the risk mitigation services?
A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: A |
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