EXIN ITSM ITSM20F

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. Which statement with regard to Information Security Management is true?

A) Security Incidents shall only be reported and recorded if they affect more than one user
B) Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
C) Information Security Management to specifically focus on managing Information Security effective within all information systems.
D) Management with appropriate authority shall approve an Information Security policy.

2. What is the purpose of CobiT?

A) to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
B) to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C) to provide a high level process model that organizes a broad range of IT activities
D) to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements

3. According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

A) annually
B) monthly
C) only when there is a business need to change the service
D) quarterly

4. What has to be included in a well defined process?

A) Timelines
B) Statistical support
C) Functions
D) Expected outcomes

5. What is the objective of the service reporting process?

A) to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
B) to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
C) to document measures taken to manage information security effectively within all service activities
D) to provide progress reports on the planning and implementation of service management

Solutions:

Question # 1 Answer: D

Question # 2 Answer: B

Question # 3 Answer: A

Question # 4 Answer: D

Question # 5 Answer: B