Avaya Avaya Aura 6201.1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Vector queuing priorities
C) Dynamic Queue Position
D) Dynamic Threshold Adjustment

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch can have a direct-connect to the CMS
D) The switch and CMS can he connected through a network.

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the telephone display (a = Originator Name to VDN)
C) by the Skill whisper announcement before call: is delivered
D) by the VDN of Origin announcement before call is delivered

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) All changes are made in the CM using the change cam proc screen
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

5. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the switch release in the CMS needs to be changed to CM6.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.

Solutions:

Question # 1 Answer: B

Question # 2 Answer: B,D

Question # 3 Answer: B,D

Question # 4 Answer: D

Question # 5 Answer: A