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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. What are the support boundaries for troubleshooting network communication adapters on HP desktops?
A) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.
B) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
C) The technician must prove network connectivity between the HP desktop and another external device.
D) The technician must prove hardware functionality of any HP networking device that is included in the computer.
2. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?
A) The system memory can become corrupt requiring replacement of the memory.
B) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
C) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
D) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
3. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?
A) RoHS defines the policy for the disposal of obsolete equipment.
B) RoHS regulates the supply and return of notebook batteries.
C) RoHS regulates the supply and return of parts containing restricted or controlled materials.
D) RoHS defines the process for a compliant processor upgrade.
4. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?
A) advisory
B) bulletin
C) statement
D) notice
5. How do you protect yourself from electrical shock when servicing HP notebooks?
A) Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
B) Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
C) Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
D) Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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