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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
A) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
B) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
C) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
D) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
C) KPIs take a long time to implement in a GUI so they must be defined early in the project.
D) KPIs track project success and if the promised value is delivered.
3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A) Tasks List
B) Job List
C) Job Plans
D) Tasks Plan
4. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
A) IBM Tivoli Monitoring Agent Builder
B) IBM SmartCloud Control Desk
C) IBM Tivoli Service Automation Manager
D) IBM Tivoli Integration Composer
5. What is the basis for any gap analysis on IT asset and service management solutions?
A) The current IT satisfaction survey results for IT users.
B) The customer's IT business processes and requirements for asset and service management.
C) A financial report on a customer's IT expenditure.
D) The contents of a customer's CMDB.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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