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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?
A) 58%
B) 92%
C) 32%
D) 18%
2. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) 24 hour coverage, including holidays
B) Availability in over 150 countries
C) Accidental Damage Protection
D) An HP technician onsite next business day
3. How should you counter this objection: "Services cost too much."
A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.
4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A) HP Contractual Services
B) Aftermarket Channel Facilitation Program
C) Services360 Pro
D) HP Channel Services Network
5. Which services can be offered for both printer and PC equipment? (Select two.)
A) Printer Installation
B) Defective Media Retention
C) Onsite Repair
D) Maintenance Kit
E) PC Tracking and Recovery
F) Asset Tagging
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,C |
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