SAP SAP Application Associate C_BOSUP_90

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) The steps which you performed to reproduce the issue.
B) All relevant information you have gathered.
C) SAP Notes that have not been tested yet.
D) Username and password in your internal message notice.

2. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the customer Id.
B) Increase the numbers of search terms.
C) Use the search filter.
D) Use wild cards.

3. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Update the customer with the same solution you sent originally until the customer understands that solution.
B) Send customers short answers to avoid confusion.
C) Update the customer with detailed step by step solutions using clear but short sentences.
D) Send the customer multiple possible solutions even if you have not tested them.

4. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Solution Manager Diagnostics
C) Root Cause Analysis
D) Implementation Roadmap

5. Which of the following incidents will lead to a message being qualified as Very High?

A) A missing product functionality required by the customer
B) An important request for information related to a future release or patch
C) A product customization requested through support
D) An issue leading to business critical work that cannot be performed

Solutions: