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BBPSD Customer Service Sample Questions:
1. There are a number of important events in customer interactions. These are called:
A) Key interactions.
B) Important customer events.
C) Key customer exchanges.
D) Critical moments.
2. A key customer exchange is when there are a number of:
A) Customers entering a shop.
B) Important events in customer interactions.
C) Customers leaving a shop.
D) Customers talking to each other.
3. A weekly time management planning tool is known as a:
A) Planning schedule grid.
B) Day planner.
C) Time grid.
D) Weekly planning schedule.
4. A customer service professional is someone in the business who:
A) Has been trained.
B) Has worked in sales for over 5 years.
C) Has the skills to deal effectively in customer facing roles.
D) Deals daily with customers.
5. Good time management recommends that if you are busy and someone rings you then you should:
A) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
B) Ignore the phone call and let it ring.
C) Answer the call and deal with it, as you know you will eventually have to deal with it.
D) Answer the phone and ask them to ring you later at a more convenient time.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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