EXIN Exin Certification ISO20KF

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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

A) Problems
B) Customer satisfaction
C) Resource utilization
D) Major non-conformities

2. What is the purpose of CobiT TM ?

A) To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
B) To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C) To provide a high level process model that organizes a broad range of IT activities
D) To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

3. Which stakeholder will define service level requirements?

A) Customer
B) Supplier
C) Service Provider
D) End user

4. Why is a scope statement for ISO/IEC 20000 important?

A) It identifies which processes have been excluded from the scope
B) It details all of the companies that have been certified
C) It details all of the services that have been certified
D) It defines what the management system has been certified against

5. What triggers a re-test of the Availability and Service Continuity plans?

A) significant periods of unplanned non-availability
B) six months having passed since the last test
C) a major disaster having occurred
D) a major change to the business environment

Solutions:

Question # 1 Answer: A

Question # 2 Answer: B

Question # 3 Answer: A

Question # 4 Answer: D

Question # 5 Answer: D