HP HP Certification III HP2-H08

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which operating system is supported by HP on HP desktop PCs?

A) Windows 2000
B) WindowsVista
C) Windows Server 2008
D) Ubuntu Linux

2. A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?

A) Check for errors in the BIOS.
B) Start Windows in Safe Mode.
C) Check the Device Manager.
D) Replace the system board.

3. An HP product carries a 3-3-3 warranty. What does this mean?

A) The product carries a 3 year parts, labor, and onsite service warranty.
B) The product carries a nine year warranty on all parts, labor, and updates.
C) The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
D) The product carries an advanced replacement warranty.

4. What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A) Touch a metallic portion of the case to establish ground.
B) Put on a grounded wrist strap.
C) Store all electronic parts in a plastic bag.
D) Use a power outlet to ground the computer.

5. What do you need to remember about thermal grease after replacing an AMD processor?

A) If the heatsink and the CPU show no signs of wear, you do not need thermal grease.
B) You should clean theCPU and heat sinkandcarefullyapply the entire syringe of greasein an even layer.
C) You should clean the CPU and heat sink and apply50% of thegreasein the syringeevenly over the processor.
D) Currently shipping AMD CPUs do not need thermal grease.

Solutions:

Question # 1 Answer: B

Question # 2 Answer: C

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: B