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IBM Information Management Front End Tools and Processes Sample Questions:
1. Acustomer needs to know when a product will be out of support.
Where can this information be found?
A) the Tivoli Support Platform matrix webpage
B) the Lotus Notes FrontEnd Support teamroom
C) the taxonomy spreadsheet
D) the IBM Software Support Lifecycle website
2. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?
A) Last Service Given days
B) Self Sufficiency
C) Response Time
D) Total Turn around time
3. What is the main purpose of ECuRep?
A) It is the data repository for product Component IDs.
B) It is the repository for product download.
C) It is the data repository for manuals.
D) It is the repository for all customer PMR data.
4. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?
A) type format alter and insert1654
B) typefa 1654
C) type p;1654
D) type fa and fill in the format alter number with 1654
Solutions:
Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D |