Peoplecert Peoplecert Certification CMS7

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a responsibility of service transition?

A) To provide quality knowledge of change and release and deployment management
B) To design and develop capabilities for service management
C) To ensure that a service can be managed, operated and supported within constraints specified by design
D) To plan the resource requirements to manage a release

2. Which process will regularly analyze incident data to identify discernable trends?

A) Service Level Management
B) Change Management
C) Problem Management
D) Event Management

3. At which stage of the service lifecycle should the processes needed to operate a new service be defined?

A) Service design: Design the processes
B) Service operation: IT operations management
C) Service strategy: Develop the offerings
D) Service transition: Plan and prepare for deployment

4. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The Service Support book
B) The ITIL Complementary Guidance
C) Pocket Guides
D) The Service Strategy book

5. The group that authorizes changes that must be installed faster than the normal process is called the?

A) Emergency CAB (ECAB)
B) Urgent Change Board (UCB)
C) Urgent Change Authority (UCA)
D) CAB Emergency Committee (CAB/EC)

Solutions:

Question # 1 Answer: B

Question # 2 Answer: C

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: A