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Cisco CCIE SP Operations Written Sample Questions:
1. According to ITIL@ v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known the expertise to resolve the incident is not at the current level?
A) internal
B) functional
C) external
D) hierarchic
2. What is the most effective tool to use to determine whether there is a physical layer problem with voice bearer trunks before escalating the trouble to the PSTN PTT carrier?
A) bidirectional failure detection
B) ping
C) traceroute
D) CSU loopback
3. Refer to the exhibit.
Refer to the topology diagram for a service provider that is offering L3VPN services. PE1, PE2, PE3, and PE4 are provider edge routers that are connected to the core P routers. They are learning VPNv4 prefixes from different sites. The MPLS core is LDP-enabled and is running OSPF as an IGP. One of the P routers that is connected to PE1 and PE2 has an LDP defect in which the LDP session periodically resets and then manages to recover on its own. While the LDP session resets, an outage is observed on L3VPN traffic that needs LDP to maintain a label-switched path.
While a software fix has been identified and is in the works, which MPLS or IGP feature will avoid this problem?
A) LDP auto discovery
B) LDP GR
C) LDP session protection
D) LDP NSR
E) LDP IGP sync
4. According to ITIL@ v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, this process is used to help identify definitive spares in support of meeting planned repair timelines."
A) service continuity
B) service configuration
C) capacity
D) availability
5. The service provider that you work for will offer a hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this communication function to your company. Engineering has created a generic migration plan that the NOC can use to move the existing premises-based voice service of the business customer to the service provider-hosted service. What are the two unique considerations that the NOC must take into account before moving an existing customer service to the service provider-hosted service? (Choose two.)
A) Send notification to each customer end user that their phone service is moving to the service provider.
B) Verify whether adequate capacity exists on the service provider equipment.
C) Reclaim any service provider-owned customer premises equipment (CPE) after moving the service.
D) Establish an escalation procedure between the customer service desk and the service provider service desk.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: E | Question # 4 Answer: D | Question # 5 Answer: B,D |