Avaya Avaya-Certification 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Event SDK
B) SSH
C) VLTerm
D) Agent API

2. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The Proactive Contact Agent application has not been updated to use the new completion code.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) Monitor is not working properly. There should be at least a few calls with the new completion code.
D) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
E) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

3. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Analyst
C) Command User Interface (System Telnet)
D) Agent Application

4. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in work time
B) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
C) how many calls to place, based on the ratio of idle agents and agents on calls
D) when to place outbound calls for agents while in idle time
E) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines

5. From where can you run the backup complete system?

A) Administrator Main Menu
B) Campaign Monitor
C) Supervisor Main Menu
D) Campaign Analyst

Solutions:

Question # 1 Answer: A

Question # 2 Answer: D,E

Question # 3 Answer: C

Question # 4 Answer: A

Question # 5 Answer: A