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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. Which of the following are functions of SAP Solution Manager? (Choose two)
A) Solution Monitoring
B) Service Marketplace
C) Service Desk
D) Backup and Recovery
2. You receive a customer message where several issues are reported.
What will be your next step?
A) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Ask the customer to create one message per issue.
D) Ask your colleagues for processing this message.
3. What is contained in an SAP EarlyWatch Alert report? (Choose two)
A) Additional recommendations from support consultants
B) User's login and password
C) System configuration
D) Performance overview
4. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)
A) Nothing, the recommendation will be implemented automatically.
B) When notified, the partner support organization should contact the customer.
C) The customer should implement the recommendation within the report.
D) Support will come on site to apply the recommendation.
5. What is SAP Solution Manager Enterprise Edition? (Choose two)
A) A platform for realizing the value of SAP Enterprise Support
B) An enablement program for SAP partners
C) An enablement program for SAP customers
D) A comprehensive view on a project/release plan with all quality gates and their associated activities
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: B,C | Question # 5 Answer: A,D |
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