Avaya Avaya-Certification 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Functional Service
B) Sync Service
C) Provisioning Service
D) Importer Service
E) Active Directory Synchronization Service
F) Licensing Service

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enable Support Local Language in the System Parameters.
C) Select the language in the ACCCM userInterface Language Meld for each location.
D) Enter the language in the Language field that displays for each object.

3. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Synchronization Server
B) Schedule Server
C) Nav360 Import Service
D) ProvisioningServer

4. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Virtual Site,Virtual Group
B) Site, Department,Team
C) Site, Department, Team, Virtual Site, Virtual Group
D) Site, Location, Department, Team

5. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM
B) ACCCM AVP
C) ACCCM Importer
D) ACCCM Sync
E) ACCCM one-X

Solutions:

Question # 1 Answer: B,C,F

Question # 2 Answer: B

Question # 3 Answer: D

Question # 4 Answer: B

Question # 5 Answer: A,D