Nokia Nokia Certification SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A) Ensure effective Work Force Management and contractor Mgt process and tools.
B) Ensure effective contractor management and Spare Part Management process and tools.
C) Ensure effective Work Force Management and Subcontractor Mgt process and tools.
D) Ensure effective Work Force Management and Spare Part Management process and tools.

2. When setting up the GDC team which BEST describes the key considerations?

A) Available Skills, Processes to be implemented and Contractual Scope & SL
B) Available OSS, Type of Network Elements, Processes to be implemented.
C) Processes to be implemented, Available OSS, Security to be implemented.
D) Contractual Scope & SLA, Available OSS, Processes to be implemented.

3. Three basic principles of the Operations Model are

A) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
B) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
D) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1

4. When are purchases usually recognized?

A) When the customer pays the invoice.
B) When subcontractor invoice is received.
C) When goods receipt is posted in SAP.
D) When the service is completed.

5. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.
B) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
C) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.
D) Review the FM process and send recommendations to the FM Manager.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: C

Question # 4 Answer: C

Question # 5 Answer: A