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Apple OS X Support Essentials 10.9 Sample Questions:
1. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.
A) What happens during system shutdown?
B) What does the master password do?
C) What are the advantages of application sandboxing?
D) What are Safe Sleep and Power Nap?
2. When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?
A) kernel_task
B) launchd
C) init
D) loginwindow
3. What are four common issues that can interrupt network services on a Mac computer?
A) Four common issues that can interrupt network services on a Mac are:
Ethernet connectivity issues, which can cause the hardware network interface to become inactive or introduce excessive packet errors
Wi-Fi connectivity issues caused by the selection of an improper Wi-Fi network or excessive wireless interference
DHCP service issues, which prevent proper TCP/IP configuration
DNS service issues, which prevent host name resolution
B) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
C) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
D) Review Network preferences, review the Network Utilitystatistics, and attempt to connect to different networkservices.
4. Any account password reset process won't change anykeychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
A) How does the Spotlight search service use metadata?
B) How does a user that changes his own account password affect his login keychain?
C) How does resetting a user's account password affect that user's login keychain?
D) How does network service order affect network connectivity?
5. What are PPD files responsible for?
A) Common UNIX Printing System (CUPS) manages all printing for OS X, including both local and shared printing.
B) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
C) If a client sharing service is compromised, an unauthorized user can control your Mac and execute unwanted applications or processes.
D) PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |