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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)
A) The business requires G14 language support
B) The business is focused primarily on support
C) The business is social media aware, but not involved in interactions
D) The business is voice-centric with multichannel
E) The business makes IT driven decisions
2. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?
A) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
B) The Partner should report the matter to their own management.
C) The Partner should ask Avaya to pay the money to get the payments released.
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
3. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)
A) The business needs to respond or initiate social media interactions
B) The business requires English-only support
C) The business considers the contact center as mission critical
D) The business requires feature richness
E) The business needs blended multichannel
4. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
A) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
5. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
A) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
B) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
Solutions:
Question # 1 Answer: B,C,D,E | Question # 2 Answer: D | Question # 3 Answer: A,C,D,E | Question # 4 Answer: B,D | Question # 5 Answer: A |