Avaya Avaya Aura 6201.1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the switch release in the CMS needs to be changed to CM6.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.

2. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) cms svc
C) CMS-Supervisor
D) CMS-Terminal

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the telephone display (a = Originator Name to VDN)
C) by the Skill whisper announcement before call: is delivered
D) by the VDN of Origin announcement before call is delivered

4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /dev/eri0 and /dev/hostname.eri0
C) /net/eri0 and/net/netmasks
D) /cms/install/net use and /cms/install/netboo.eri0

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: B,D

Question # 4 Answer: A

Question # 5 Answer: B