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Apple Macintosh Service Certification Sample Questions:
1. When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?
A) YES
B) NO
2. You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the
following is best practice when handling this.
A) Hand the best with one hand, pressing between the soft
B) Recover any puncture or tear into the soft mylar with copal
C) Hold the battery carefully by its edges only
D) Hand the best any way, it does not matter
3. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A) Open the hard disk drive to check for scratches or dust inside
B) Check for any unusual odors coming from the system, which might indicate spill damage
C) Look for cracks, dents or scratches on the exterior of the system
D) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
E) Connect the system to external speakers to check for sound output
4. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
A) components
B) connectors
C) heat sinks
D) edges
5. Which three of the following items are appropriate to use for ESD prevention? Select three.
A) Static shielding bags
B) Wrist strap and cord
C) Wireless wrist strap
D) Grounded work mat
E) CRT discharge tool
F) Metal work surface
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: D | Question # 5 Answer: A,B,D |