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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
A) Administrator
B) Customer
C) User
D) Supplier
2. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A) Service design: Design the processes
B) Service operation: IT operations management
C) Service strategy: Develop the offerings
D) Service transition: Plan and prepare for deployment
3. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A) Potential
B) Preparation
C) Products
D) Profit
4. Which process will regularly anal0yse incident data to identify discernible trends?
A) Event management
B) C0hange management
C) Service level management
D) Problem management
5. Which process would you MOST expect to be involved in the management of underpinning contracts?
A) Release and deployment management
B) Service catalogue management
C) Supplier management
D) Change management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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