IBM IBM Certified Solution Advisor C2010-591

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli License Compliance Manager
B) IBM Tivoli Usage and Accounting Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli Application Dependency and Discovery Manager

2. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Enterprise resource planning
B) Workflow-driven change process
C) Cost management
D) Service catalog

3. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to reduce the impact of service outages
C) to enable users to resolve problems
D) to help control infrastructure cost when adding new technology

4. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
B) Monitoring as needed for selected asset inventory and system management tools
C) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
D) Quick identification of distributed hardware and software inventory

5. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B) Buy an additional 5,000 end user licenses
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Build a separate instance of IBM SmartCloud Control Desk

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A

Question # 3 Answer: B

Question # 4 Answer: C

Question # 5 Answer: C