Microsoft Dynamics GP 2011 MB2-868

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Marketing list members can be added after the list is activated.
D) Deleting a lead also removes the lead from the marketing list.

2. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) Static marketing lists cannot be locked.
B) You can copy a dynamic marketing list to a static marketing list.
C) You can add members to a static marketing list by using an Advanced Find query.
D) You can remove members from a dynamic marketing list by using an Advanced Find query.
E) One dynamic marketing list can contain accounts, contacts, and leads.

3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Convert the email message into a lead.
C) Create a new lead and set a connection to the email message.
D) Create a new lead from the Regarding lookup of the email message.

4. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the target value
B) the goal owner
C) the fiscal period
D) the record type

5. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)

A) scatter charts
B) funnel charts
C) multi-series charts
D) single-series charts

Solutions:

Question # 1 Answer: D

Question # 2 Answer: B,C

Question # 3 Answer: B

Question # 4 Answer: D

Question # 5 Answer: B,D