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Apple OS X v10.8 Troubleshooting Sample Questions:
1.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Inactive (off)
B) Inactive (hardware is missing)
C) Active and connected
D) Active but not connected
2. Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:
A) Game consoles with built in steaming media players
B) Apple TV (1st generation)
C) Third Party streaming media players
D) Apple TV (2nd generation)
E) Apple TV (3rd generation)
3. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?
A) 10.6.4
B) 10.6.8
C) 10.6.1
D) 10.6.3
4.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A) Internet Recovery has started downloading the OS X Recovery system image.
B) The Mac is starting up from an external USB or Thunderbolt storage device.
C) Apple Service Diagnostics is loading.
D) EFI has detected a hardware issue.
5. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?
A) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
D) The customer should enable the Automatic login feature in the User & Group preferences.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |