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Peoplecert ITIL V3 Foundation Sample Questions:
1. Who owns the specific costs and risks associated with providing a service?
A) The Finance department
B) The Customer
C) The Service Level Manager
D) The Service Provider
2. Which of the following activities is NOT a part of the Deming Cycle?
A) Act
B) Do
C) Coordinate
D) Plan
3. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function
A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above
4. Which process is responsible for discussing reports with customers showing whether services have met their targets?
A) Service Level Management
B) Business Relationship Management
C) Availability Management
D) Continual Service Improvement
5. Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
A) Extreme focus on responsiveness
B) Extreme focus on cost
C) Extreme internal focus
D) Vendor focused
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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