Cisco CCIE 350-060

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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

A) time-based
B) severity-based
C) priority-based
D) role-based

2. According to ITIL@ v3 framework, for incident and problem management, which process mechanism allows for storage of previous knowledge of incidents and problems, their solutions, and the means to facilitate quicker diagnosis and resolution if they recur?

A) root cause analysis engine
B) known-error database
C) incident resolution process
D) incident escalation process

3. The service provider that you work for will offer a hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this communication function to your company. Engineering has created a generic migration plan that the NOC can use to move the existing premises-based voice service of the business customer to the service provider-hosted service. What are the two unique considerations that the NOC must take into account before moving an existing customer service to the service provider-hosted service? (Choose two.)

A) Send notification to each customer end user that their phone service is moving to the service provider.
B) Verify whether adequate capacity exists on the service provider equipment.
C) Reclaim any service provider-owned customer premises equipment (CPE) after moving the service.
D) Establish an escalation procedure between the customer service desk and the service provider service desk.

4. A Cisco IOS router is experiencing continuous OSPF adjacency flapping. Further investigation revealed that CPU utilization of OSPF process is very high. The problem is limited to this router. What is the most likely reason for this issue?

A) A DoS attack targeted at the OSPF process is in progress.
B) A transport problem is causing frequent interface flapping.
C) A corrupted OSPF packet is received from a neighboring router.
D) There is a routing loop in the network that involves this router.
E) OSPF packets are fragmented due to MTU misconfiguration.

5. According to ITIL@ v3 framework, what are the top four risks that are associated with poor change management process and procedures?

A) Authorized changes, low change success, high emergency changes, planned outages
B) High change success, low emergency changes, unauthorized changes, unplanned outages
C) High change success, high emergency changes, planned outages, unauthorized changes
D) Low change success, high emergency changes, unauthorized changes, unplanned outages

Solutions:

Question # 1 Answer: A

Question # 2 Answer: B

Question # 3 Answer: B,D

Question # 4 Answer: A

Question # 5 Answer: D