NO.1 In which phase of the delivery MUST the Operations Manager report and negotiate changes in
the scope of work?
A. During disengagement.
B. When the Customer requests quotation for a new scope of work.
C. During project execution and in agreement with CT's strategy towards the Customer.
D. When the total amount of the Changes start to impact the project final Gross Margin.
Answer: C

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NO.2 When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure
compliance with outsourcing guidelines for Qualification & QA and Solution Review?
A. When they have a TCV for services of over EUR20 million or require Level C LoA approval.
B. When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B
LoA approval.
C. When they have a TCV for services of over EUR50 million or require Level C LoA approval.
D. When they are strategic in nature, have a TCV for services of over EUR100 million or require Level
A LoA approval.
Answer: B

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NO.3 Which are the five competence levels used in NSN?
A. Beginner, basic, intermediate, advanced, professional.
B. Initial, basic, intermediate, advanced, world-class.
C. Initial, basic, intermediate, professional, world-class.
D. Initial, basic, medium, advanced, excellent.
Answer: B

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NO.4 During the bidding phase, what type of support can be provided by Procurement Management?
A. None. Operations Manager is responsible for negotiating the Subcontractor contracts after the
deal with the customer is closed.
B. Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.
C. Prepare training plans to develop Subcontractor competence level.
D. Proactively develop the supply chain for required consumables.
Answer: B

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NO.5 In setting up the service delivery, Operational Service Level Agreements are required for Spare
Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of
Business will you have to set up agreements with?
A. Care; NPO; GDC
B. Other Operator Spare Part supplier; NPO; GDC
C. Customer; NPO; GDC
D. Care; Customer; GDC
Answer: A

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NO.6 In setting up the spare part requirements with NSN which of the statements MOST closely
describes the key set-up requirement?
A. Having an OLA with Care for spare part management.
B. Having an effective warehouse management system to support Hardware Services.
C. Locating spare parts in Service vehicles and at Network Locations.
D. Implementing a Spare Part Management process and tools in GDC.
Answer: A

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NO.7 Which statements correctly describes Third Party Management?
A. Managing contracts and subcontracts undertaken with partner organizations in order to provide
outsourced service delivery to the customer.
B. Managing contracts undertaken with partner organizations in order to provide outsourced service
delivery to the customer.
C. Managing contracts where they are essential with partner organizations in order to provide
outsourced service delivery to the customer.
D. Managing essential contracts on behalf of the customer in order to provide the outsourced service
delivery scope of services or to fully novate them.
Answer: D

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NO.8 How would you ensure the GNOC has 24x7 management support?
A. Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure
in any case you can manage 24x7 all the management tasks assigned to you and ensure your
availability.
B. Have Process Owners and/or Team Leaders take on escalation management roles and delegate
some of your responsibilities to them to test their capability.
C. Organize the shift by taking into account the experience of the Team Leaders and engineers.
Ensure you have constant communication with the Team Leader in case it is necessary for you to
manage the team.
D. Assign tasks and define process's Owners. Provide the Team Leaders with the right management
contact names who might provide support in case needed. Delegate all the responsibility to them
when you are present at the NOC.
Answer: B

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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
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SDM_2002001030 Practice Test Total Q&A: 160 Questions and Answers
Last Update: 06-22,2015

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