NO.1 Which statement best describes the concept of Proactive Outreach Manager (POM)
campaigns?
A. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
B. A campaign is a strategy defining when to best contact contacts.
C. A campaign is a collection of contact records with contact attributes, a media channel to contact
them, and a contact strategy that defines when and how to reach them.
D. A campaign is a group of agents assigned to a specific job/task.
Answer: B
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NO.2 Which menu provides details about the running calls being handled by Intelligent Customer
Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer: D
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NO.3 You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL
database has become corrupted and you have determined you must restore the database from a
backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose
three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer: A,B,D
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NO.4 Which two components of the Proactive Outreach Manager (POM) 3.0 solution support load
balancing, even in a multi-server installation? (Choose two.)
A. Campaign Director
B. POM Database Server
C. SMS Server
D. Voice Server
Answer: A,C
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NO.5 You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the
configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server.
You login to the server and run the below Red Hat administrative command to review disk space
usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/ 20K /mnt 12M /tmp 10.8G/home 5.9M /bin 24K /r
oot 91.3G /opt 85G /var 16G /
Which three folders are most likely to contain files which can be deleted to make room on the server
disk? (Choose three)
A. /var/llb/pgsql/data
B. /home
C. /var/spool/mail
D. /opt/Avaya/InstallAgent/download
E. /opt.Tomcat/apache-tomcat-6.0.32/webapps
Answer: A,B,D
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NO.6 You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya
Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following
message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager
(EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user
Postgres password 'password'; \q
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM
from Linux prompt with root user permissions and either replace it with a correct copy or run
$AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p
password.
C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user
permissions and run "service Postgres ql start
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from
Linux prompt with root user permissions and either replace it with a correct copy or run
$POM_HOME/bin/installDB.sh SPOM_HOME.
Answer: D
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NO.7 What are three possible exit reasons in an ICR CCA Session Detail report? (Choose three.)
A. Call Completed
B. Call Failed
C. Call Completed in SSA
D. Call Routed
E. Call Transferred
Answer: C,D,E
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NO.8 Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C. Auxiliary I PM ran be installed on a single server AAEP system.
D. Auxiliary EPM can be Installed co-resident with MPP server.
Answer: B
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Exam Code: 3309Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
One year free update, No help, Full refund!
3309 Exam Dumps Total Q&A: 124 Questions and Answers
Last Update: 06-26,2015
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