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Exam Code: 3C00120A
Exam Name: APDS Customer Experience Manager Online Test (#3C00120A)
One year free update, No help, Full refund!
3C00120A Exam Dumps Total Q&A: 90 Questions and Answers
Last Update: 06-26,2015

3C00120A Free download Detail : 3C00120A Exam Dumps

NO.1 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C

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NO.2 Which of the following applications/solutions in the Experience layer are supported by Avaya
Control Manager? (Select three.)
A. Avaya Proactive Contact
B. Avaya one-X@ Agent
C. Avaya Call Management System
D. Avaya Aura@ Call Center Elite Multichannel
E. Avaya Interaction Center
Answer: A,D,E

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NO.3 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A

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NO.4 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C

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NO.5 This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both
automated and live agent chat modes of operation with seamless escalation from automated to live.
(Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B

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Reference: http://www.avaya.com/usa/product/customer-connections (see the first bulleted point
on the page)

NO.6 HOTSPOT
Match the Performance layer products, applications, or solutions on the right to their description on
the left. (For each description on the left, select the corresponding solution from the drop-down list
on the right.)
Answer:
Explanation:
Reference: http://www.unitysystems.com.au/docs/cc_apac_solution_brochure.pdf

NO.7 Which product or solution is a required prerequisite for Avaya Aura@ Call Center Elite? (Select
one.)
A. Avaya Aura@ Contact Center
B. Avaya Aura@ Call Center Elite Multichannel
C. Avaya Aura@ Communication Manager
D. Avaya Interaction Center
Answer: A

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NO.8 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D

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