NO.1 You cannot find a contact under interactions that was recently recorded. You have confirmed
the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?
A. Your search parameters are too wide.
B. Your search parameters are include other agents as well.
C. You have to wait for at least an hour before doing the search.
D. You have not selected the Near Real-Time contact search option.
Answer: A
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NO.2 For integration with the Enterprise Management server, on which server does the EMA
component of the recorder need to be enabled?
A. the Avaya Contact Recorder (ACR) Master only.
B. the Avaya Contact Recorder (ACR) Master and Standby only.
C. all Avaya Contact Recorder (ACR) Master, Standby, and CRSs
D. All Avaya Contact Recorder (ACR) Master,Standby,and Slaves
Answer: C
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NO.3 Which statement describes how to backup the Audio and Screen recording for the Quality
Monitoring (QM) system?
A. Backup the contents directory on the QM Server.
B. Backup the SQL database on the QM Server.
C. Backup the /eCorder directory on the Avaya Contact Recorder (ACR).
D. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR).
Answer: D
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Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100174856
NO.4 A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura@
Contact Center in a SIP-based Contact Center.
What information is required to get the Avaya Aura@ Contact Center to communicate with the Avaya
Contact Recorder? (Choose three.)
A. Communication Control Toolkit username
B. Communication Control Toolkit Windows Domain details
C. Avaya Aura@ Contact Center Meridian Link Services IP Address
D. Application Enablement Services IP address
E. Communication Control Toolkit IP address
Answer: A,B,D
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NO.5 Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to
communicate updates to the Avaya Contact Recorder (ACR)?
A. dedicated network connection
B. LoggerServer service
C. Enterprise Manager Agent (EMA)
D. MDL database
Answer: C
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NO.6 A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura@
Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue,
where does the Avaya Contact Recorder obtain CTI information?
A. Meridian Link Services on the Avaya Aura@ Contact Center
B. Application Enablement Services
C. Communication Control Toolkit
D. eQuality Balance CTI Events Input
E. CTI Link as configured on the Communication Manager
Answer: B
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Exam Code: 3308Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
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Last Update: 09-13,2015
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