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NO.1 You plan to bulk import new case records.
You do not want the service
level agreement (SLA) to apply to the new cases.
What should you do?
A.
Set the Ignore SLAs import option.
B. Deactivate all SLAs.
C. Set the
Disable the SLAs system option.
D. Pause all SLAs.
Answer: B
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Explanation:
Ref:
http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enableservice-
level-agreements-slas-for-cases.aspx
NO.2
You create an opportunity and need to add products.
What should you do before
adding the opportunity products?
A. Change the revenue setting to user
provided.
B. Set a price list.
C. Change the revenue setting to system
calculated.
D. Set estimated revenue.
Answer: B
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Explanation:
Ref:
http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-salesprocess/advanced-
sales-processes/
Exam Name: Microsoft Dynamics CRM Application
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MB2-704 Free download Total Q&A: 89 Questions and Answers
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Exam Name: Installing and Configuring Windows Server 2012
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