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NO.1 Which of the following BEST describes service strategies' value to the business?
A. Allows higher volumes of successful change
B. Reduction in the duration and frequency of service outages
C. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
D. Reduction in unplanned costs through optimized handling of service outages
Answer: C

ITIL-F test questions   

NO.2 Which of the following is the best definition of service management?
A. The ability to keep services highly available to meet the business needs
B. A set of specialized organizational capabilities for providing value to customers in the form of
services
C. A complete set of all the documentation required to deliver world class services to customers
D. An internationally recognized methodology to provide valuable services to customers
Answer: B

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