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NO.1 You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to
qualify.
Which record type should you create?
A. Contact
B. Account
C. Opportunity
D. Lead
Answer: D

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Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328442.aspx

NO.2 You choose a case from the customer support queue. Your company mandates that all requests
with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by
mistake.
What should you do?
A. Resolve the case.
B. Cancel the case.
C. Reactivate the case.
D. Delete the case.
Answer: A

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