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Exam Code: ITIL-FExam Name: ITIL Foundation
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ITIL-F Latest Exam Vce Total Q&A: 295 Questions and Answers
Last Update: 2017-03-07
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NO.1 What are the categories of events described in the ITIL service operation book?
A. Informational, scheduled, normal
B. Informational, warning, exception
C. Scheduled, unscheduled, emergency
D. Warning, reactive, proactive
Answer: B
ITIL-F Outline
NO.2 Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
Answer: D
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