SAP SAP Application Associate C-BOSUP-90

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What characterizes On the Job Enablement sessions?

A) They are workshops coordinated by the Partner Services Adviser (PSA).
B) They are chargeable add-ons.
C) They are open workshops.
D) They are not available to Channel partners.

2. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Contact the customer to find out what the solution was for their solved message.
B) Each customer and message is unique so previous solutions are not useful.
C) Document solutions and share this information with your colleagues.
D) Keep the solutions only in the previously solved messages.

3. What is recommended communication behavior if a message has a long life cycle?

A) I am the only person with this skill so it cannot be escalated.
B) Sorry for the time taken but I was working on a more important customer's issue.
C) I need to work with my manager to get a plan around how to get a solution.
D) I am going to be on holiday for two weeks please wait until I get back.

4. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Solution Manager Diagnostics
C) Root Cause Analysis
D) Implementation Roadmap

5. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is part of the Service Level Agreement.
B) It is an instrument in organization and reporting within Product Support.
C) It is a view on the Application Component Hierarchy.
D) It defines the maintenance pricing level.

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: C

Question # 4 Answer: B

Question # 5 Answer: B,C