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Apple OS X Support Essentials 10.9 Sample Questions:
1. What's the easiest method in OS X to configure VPN settings?
A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
C) The Archive option in the Finder creates compressed zip archive files.
D) The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.
2. Local account passwords can be reset by an administrator in Users & Groups, the master password at login, an Apple ID at login, a FileVault 2 recovery key at startup, and by the Reset Password application in OS X Recovery.
A) What methods can be used to reset a user's lost account password?
B) What four methods can be used to restore from a Time Machine backup?
C) What three methods can be used to uninstall applications?
D) What does OS X use bundles or packages for?
3. What's the purpose of Internet Protocol v4 (IPv4) addresses and subnet masks?
A) The master password is used to reset local account passwords.
B) The Internet Protocol (IP) address identifies the location of a specific network device. IP addresses are the primary identification used by the Internet protocol suite TCP/IP for both local area and wide area networks. Subnet masks are used by network devices to identify their local network range and to determine whether outgoing data is destined for a network device on the LAN.
C) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
D) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
4. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.
A) How can you select a new printer driver for a configured printer?
B) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
C) How can you ensure that previously deleted items are securely erased?
D) How can you prevent a user from installing software updates?
5. How can you identify duplicate fonts?
A) The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount and eject.
D) The Font Book application shows a small dot next to the name of any font that has duplicate resources.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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