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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?
A) Assign the view and the opportunities.
B) Assign only the view.
C) Share the view and the opportunities.
D) Share only the view.
2. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)
A) Use the Schedule Time Off feature.
B) Add a service restriction to your work schedule.
C) Edit a new weekly work schedule and set your work capacity to zero.
D) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
3. In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)
A) Run the report from the Activities list.
B) Run the report from the Service Calendar.
C) Run the report from the Reports list.
D) Run the report from the Run Report menu of the Cases list.
4. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
C) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
D) Qualify the lead and convert it to an account, a contact, and an opportunity.
5. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Convert the email message into a lead.
C) Create a new lead and set a connection to the email message.
D) Create a new lead from the Regarding lookup of the email message.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: B |