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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. Which of the following statements about marketing lists are true? (Choose all that apply.)
A) Static marketing lists cannot be locked.
B) You can copy a dynamic marketing list to a static marketing list.
C) You can add members to a static marketing list by using an Advanced Find query.
D) You can remove members from a dynamic marketing list by using an Advanced Find query.
E) One dynamic marketing list can contain accounts, contacts, and leads.
2. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Convert the email message into a lead.
C) Create a new lead and set a connection to the email message.
D) Create a new lead from the Regarding lookup of the email message.
3. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?
A) Automatically create contact or lead records from tracked email messages while offline.
B) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
C) Synchronize service activity records the employee owns.
D) Automatically create contact or lead records from tracked email messages while online.
4. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?
A) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
B) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
C) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
D) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
5. In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)
A) other campaign activities
B) phone campaign activities
C) planning activities
D) email campaign activities
Solutions:
Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,D |