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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?
A) There is no impact.
B) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
C) The number of call-by-call agents with CTI OS cannot be more than 1025.
D) The number of mobile agents must be less than 500.
E) The number of nailed-up agents with CTI OS cannot be more than 1156.
2. What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?
A) Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
B) Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
C) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
D) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
3. Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
A) to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the private network that is required between the Peripheral Gateway Side A and B
C) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
D) to size the visible network that is required between the Peripheral Gateway and the call router
4. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?
A) Configuration group
B) Setup group
C) Internet Script Editor group
D) Services group
5. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?
A) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
B) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
C) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
D) ICM Logger Side A fails at the same time that ICM Logger Side B fails.
E) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
F) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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