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Question 13: What term describes assurance that a product or service will meet its agreed requirements?
A. Underpinning contract
B. Warranty
C. Service level agreement
D. Utility
Correct Answer: B
Explanation: Warranty: is fit for use; how the service is delivered; assurance that a product or service
will meet its agreed requirements for availability, capacity, security, continuity References:-
https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-
utility-and-warranty-two-sides-of-the-same-coin/
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