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EXIN ITIL Foundation Sample Questions:
1. What is a characteristic of a process?
A) It does not react to a specific trigger
B) It is performance driven and measureable
C) It requires a specific tool
D) It provides generic technical skills and resources
2. In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models
A) Option 2 only
B) Option 1 only
C) Neither of the above
D) Both of the above
3. Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
A) 1 and 3 only
B) 2 and 4 only
C) All of the above
D) 2 and 3 only
4. Which statements about best practice is MOST correct?
A) Customers are a source of best practice and will advise service providers how it should be implemented
B) Internal experience is the only source of best practice because it is developed within the service provider
C) Suppliers are a source of best practice and they will improve the services delivered by a service Provider
D) ITIL is a source of best practice and is validated across a wide set of environments and situations
5. Which is a supplier category?
A) Customer
B) Commodity
C) Resource
D) Technical
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |