Avaya Avaya-Certification 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) the number of ACDs that the CMS system can monitor
C) features assigned to each user
D) simultaneous CMS Supervisor logins
E) the number of agents that the CMS can report on

2. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Best Service Routing (BSR)
B) Least Occupied Agent (LOA)
C) Expert Agent Selection (EAS)
D) Automatic Call Distribution (ACD)

3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as root and execute the password command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.

4. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Converse-on skill
B) Route-to digits
C) Collect digits
D) Route-to number
E) Messaging skill

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

Solutions:

Question # 1 Answer: B,D,E

Question # 2 Answer: D

Question # 3 Answer: C

Question # 4 Answer: B,C

Question # 5 Answer: B