Avaya Avaya-Certification 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Split
C) Vector
D) Agent

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as root and execute the password command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.

3. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Integrated Announcements
B) Music-on-hold
C) Local Announcements
D) Voice over IP

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET MGT Port
B) NET 1Port
C) SER MGT Port
D) XVR-300XB port

5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) There is a firewall between the PC and the CMS.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

Solutions: